Our Return Policy

Claims deemed an error on our part are covered at our own expense.

Return Process

Any claims for misprinted/damaged/defective items must be submitted within 7 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date.

To start a return, you can contact us at info@kalokrucom. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at l

Damages and Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Wrong Address

If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Customizations

Any supply of goods that are made to the consumer's specifications or are clearly personalized; sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.

Note we cannot accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.